Order Terms

With the Kata Skateboarding shopping service, you can use PayPal, American Express, Discover, Visa, and MasterCard for orders to almost anywhere in the world. When you use your credit card, please provide your credit card billing address, if different from the shipping address, and daytime/evening phone numbers. If the billing address you give us does not match the one that is on file at the financial institution, or if authorization is not given for any reason, we reserve the right to cancel the order without notification. We cannot work out credit card problems with the financial institution; you must settle problems with them and reorder once the problem is resolved.

COD Orders
COD orders are not accepted.

Purchase Orders
Institutional purchase orders (military, government, schools and universities) are not accepted at this time.

Credits and Balances Due
Any credits on your account with us will be refunded promptly. We will use the same method to refund the amount as you used when you placed the order. For example, if the order was paid by credit card, we will credit your credit card account.

Backorders
The unique nature of the Kata Skateboarding service makes it unlikely that your desired products will not be shipped promptly because they are on backorder. You will usually be notified by email if your order cannot be shipped within a week of the time you place it.

Canadian and International Orders
We will not falsify invoices or shipping labels under any circumstances. If your country is not an option in the checkout process, we cannot ship to your country. Check a product’s shipping notes while you shop to learn of any possible shipping restrictions for particular products.

APO and FPO Addresses
When you request orders to ship to an APO or FPO address, your package will ship SAM (Space Available Mail). SAM is no additional charge and will ship your package from the APO or FPO address via the next available boat.

Returning Merchandise
When you receive your order, always keep the paperwork that is included with it in case you wish to return or exchange an item. Also, save any emails you receive about you order, as they may provide important information.

A return merchandise authorization (RMA) is required for all returns. You can request an RMA online, or you can call the merchandise shipper or Empire Paintball and they will issue one for you. Returns can only be requested within 14 days of the product shipment date. Shipping and packaging costs will not be refunded.

Returned items must be in their original packaging and in new condition, or they will be rejected.